1. What is Haldiramusa.com?
Haldiramusa.com is an online shopping mall providing Haldiram Brand sweets at your doorstep.
2. Where are the product sourced from ?
Haldiramusa.com is a online shopping site and We have tie ups with authorized distributors of Haldiram Brand. We are in no way directly associated with Haldiram Corporate.
3. How soon you can delivered the products ?
We ship the orders out within 24 business hours. Please refer to each product description for the cut-off date for assured delivery for festival-specific products.
4. How do I know that deliver is complete ?
We will send you a tracking number for your order once your order is shipped.
5. What is your return policy ?
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :
- the item may be damaged during transit
- or there might be a manufacturing defect
- or that a wrong item is delivered to you.
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated timeframe as given below. No returns, replacements or refunds will be allowed after the order is processed, except for the reasons given above.
To get a replacement or return an item, email us your Order Number and the reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us.
We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
Our Return Policy
- In case of all non-perishable items (except for custom-made items), the request for return / replacement shall be submitted within 3 days of receipt of the items.
- There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
6. Are there any hidden costs such as delivery charges, taxes etc. ?
We offer Free Shipping for deliveries. There are no hidden charges.